Refund policy
Returns
We accept easy returns in 7 days in India and 20 days for international shipments! If time period has been passed, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item has to folded nicely and packed neatly.
All our products are handcrafted and hand woven.Irregularities are nature as it has human involvement in the process, which also adds the beauty of products and makes it really one of it's kind. We do not accept returns for such irregularities due to nature of the product.
Our products go through quality checks at various stages.We use natural dyes for our products, so you may find seasonal color difference or color difference due to resolutions of various devices (mobile, desktop etc). We do not return the products due to color variations, until we have shipped you a wrong color, that is if you have asked for red and we had sent you an indigo top.
We accept return for single time for a product.
Additional non-returnable items:
- Gift cards
- products on sale
To complete your return, we require a receipt or proof of purchase, so please keep your receipt.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week time.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at uvcreations17@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at uvcreations17@gmail.com and send us your item at UV Expressions, Near old Maheshwari Bhavan, Tilak Ward, 461775 Pipariya MP, India.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: UV Creations, Near old Maheshwari Bhavan, Tilak Ward, 461775 Pipariya MP, India
Once we receive the product and have inspected we will initiate your refunds and Rs 100/- as return shipping charges will be credited to your account.
For international shipping, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.